Service Terms and Guarantees

What do we commit to in every project?

We commit to the things in our own hands: a clear scope, honest communication and the work listed in your quote.

• A written scope and quote before work starts, sent on WhatsApp or email.
• The pages, language versions and features named in the quote.
• Drafts to review and the number of revision rounds stated in the quote.
• Invoices and bank-transfer details (IBAN / SWIFT) agreed in writing.
• Confidential handling of your business information, disclosed only if an authority legally requires it.
• A plain answer if something you ask for is outside our services.

What do we not guarantee?

We do not guarantee outcomes that depend on search engines, advertising platforms, AI assistants or your customers.

• Search rankings, traffic, enquiries, sales or return on investment.
• That an advertising account or ad will be approved, shown or kept active by Google, Meta, OpenAI or any other platform.
• That an AI assistant will mention your business.
• Delivery dates that depend on your content, approvals or third-party providers.

We report what we can measure honestly and tell you when results are uncertain.

What stays with the client?

You remain responsible for the content you give us and for the rules your business must follow.

• That your text, images, logos and claims are accurate and lawful and that you hold the rights to use them.
• Licences, permits and advertising approvals your sector requires. Healthcare, real estate, finance and education are examples; confirm requirements with the relevant authority or a lawyer.
• Timely feedback and approvals.
• Advertising accounts, which are opened in your name where an account is needed, so you keep control of them.

How do delivery, revisions and support work?

The quote states the scope, the stages, the revision rounds and any support after launch. Work outside that scope is quoted separately.

Hosting, SSL setup and website maintenance are offered as services and are described in the quote when you want them. If delivered work does not match the agreed scope, we correct it under the support terms written in your quote.

How do payment and cancellation work?

We invoice by bank transfer (IBAN / SWIFT), or you can pay by card (Visa or Mastercard) through PayTR, our payment provider; the method is agreed with you in advance. The amounts and the payment schedule are in the quote, which we send on WhatsApp or email. If you cancel or the project stops, the quote states what is invoiced for work already done.

What about domains, hosting and third-party fees?

Domain names, hosting, advertising spend and other third-party services have their own providers, renewal dates and fees. Where we set them up, the quote says who holds the account and who pays the renewals. Advertising budgets are paid by you to the platform; they are not part of our fee.

Which law applies?

Unless your written quote says otherwise, Turkish law applies and the courts and enforcement offices of Istanbul have jurisdiction, subject to mandatory rules and consumer rights. To the extent the law allows, our liability is limited to the fees paid for the part of the work concerned; this does not cover intent or gross negligence. Contact: info@tubayazilim.com.tr or WhatsApp +90 216 393 10 07.